General Terms and Conditions (AGB)

General Terms and Conditions of Sale of Pro-ASM for consumers and commercial customers

§ 1 Scope of application 

  1. These conditions of sale also apply to all business transactions between Pro-ASM GmbH, Mainzer Landstraße 164, 60327 Frankfurt am Main, Germany (hereinafter referred to as "Pro-ASM") and the customer, insofar as legal transactions of a related nature are involved (as a precautionary measure, the conditions of sale should always be attached to the order confirmation). We will only accept conditions of the customer which are contrary to or deviate from our conditions of sale if we expressly agree to their validity in writing.
  2. Individual agreements made with the purchaser in individual cases (including collateral agreements, supplements and amendments) shall in any case take precedence over these Terms of Sale. Subject to proof to the contrary, a written contract or our written confirmation shall be decisive for the content of such agreements. 

§ 2 Offer and conclusion of contract
  1. If an order is to be regarded as an offer in accordance with § 145 BGB, we can accept it within two weeks.
  2. The online presentation of the product range does not constitute a binding offer of contract. By sending an order to Pro-ASM, the customer makes a binding offer. Pro-ASM reserves the right to freely decide whether to accept this offer. 
  3. The contract of sale comes into effect when Pro-ASM either informs the customer in writing of the conclusion of the contract of sale or delivers the ordered goods. 
  4. In the case of products which are already out of stock, the customer will be informed immediately of the non-availability of the article. 

§ 3 Right of withdrawal of the consumer
  1. In the event that the customer is a consumer, i.e. if he concludes the legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity, the statutory right of revocation for distance selling transactions of 14 days shall apply, which can be exercised without stating reasons.
  2. Revocations must be made in writing by letter, fax or e-mail ( to the following address: Pro-ASM GmbH, Breslauer Str. 396, 90471 Nürnberg
  3. Since the articles of Pro-ASM GmbH are exclusively sealed hygiene or medical products, the obligation to take back the ordered articles is excluded after opening the seal in case of a revocation. The sealing of the articles is a "hygiene seal", so that a resale of the revoking masks would affect the microbiological purity of these and therefore the intended protection can no longer be guaranteed.
  4. In the case of an effective revocation, the services received are to be returned to the buyer.
  5. Should the buyer revoke unopened or sealed items, the services received by both parties must be returned. 

§ 4 Provided documents

  1. We reserve the property rights and copyrights to all documents provided to the customer in connection with the placing of the order - including in electronic form. These documents may not be made available to third parties unless we give the customer our express written consent. If we do not accept the offer of the customer within the period of § 2, these documents must be returned to us immediately.

 § 5 Prices and payment

  1. Unless otherwise agreed in writing, our prices are ex works excluding packaging and plus value added tax at the current rate.
  2. Payment of the purchase price must be made exclusively to the account named. The deduction of a discount is only permissible if a special written agreement has been made.
  3. The purchase price is due without deduction immediately upon receipt of the invoice.
  4. A return shipment must be made to: Pro-ASM GmbH, Mainzer Landstraße 164, 60327 Frankfurt am Main
  5. In case of a return of the goods as a result of consumer cancellation, the orderer/recipient must bear the costs of the return.
  6. If no fixed price agreement has been made, we reserve the right to make reasonable price changes due to changes in wage, material and distribution costs for deliveries that take place 3 months or more after the conclusion of the contract.

Accepted payment methods are:

  • Bank transfer
  • PayPal


§ 6 Rights of Retention
  1. The assignment of rights from contracts for the online dispatch of goods and the transfer of these contracts as a whole by the customer requires the prior written consent of Pro-ASM.
  2. Offsetting or retention by the customer against claims by Pro-ASM arising from these contracts or related non-contractual claims is only permitted if the counterclaim due has been legally established or is undisputed.

§ 7 Delivery time
  1. The beginning of the delivery time stated by us presupposes the timely and proper fulfilment of the obligations of the purchaser. We reserve the right to raise the defence of non-performance of the contract.
  2. If the customer is in default of acceptance or if he culpably violates other obligations to cooperate, we are entitled to demand compensation for the damage incurred by us in this respect, including any additional expenses. We reserve the right to make further claims. Insofar as the above conditions are met, the risk of accidental loss or accidental deterioration of the purchased goods shall pass to the customer at the point in time at which the customer is in default of acceptance or debtor's delay.
  3. Further legal claims and rights of the customer due to a delay in delivery remain unaffected.

§ 8 Transfer of risk on dispatch
  1. If the goods are shipped to the customer at the latter's request, the risk of accidental loss or accidental deterioration of the goods shall pass to the customer upon dispatch to the customer, at the latest upon leaving the factory/warehouse. This applies regardless of whether the goods are dispatched from the place of performance or who bears the freight costs.

 § 9 Retention of title 
  1. We reserve the right of ownership of the delivered item until all claims arising from the delivery contract have been paid in full. This also applies to all future deliveries, even if we do not always expressly refer to this. We are entitled to take back the purchased item if the customer acts in breach of contract.
  2. As long as the ownership has not yet been transferred to the customer, the customer is obliged to treat the object of sale with care. In particular, he is obliged to insure it sufficiently at his own expense against theft, fire and water damage at replacement value (note: only permissible when selling high-value goods). If maintenance and inspection work has to be carried out, the customer must carry this out in good time at his own expense. As long as ownership has not yet been transferred, the customer must inform us immediately in writing if the delivered item is seized or exposed to other interventions by third parties. Insofar as the third party is not in a position to reimburse us for the judicial and extrajudicial costs of a lawsuit in accordance with § 771 ZPO, the customer shall be liable for the loss incurred by us. 
  3. The customer is entitled to resell the reserved goods in the normal course of business. The customer hereby assigns to us the claims against the purchaser arising from the resale of the reserved goods in the amount of the final invoice amount agreed with us (including value added tax). This assignment shall apply irrespective of whether the purchased item has been resold without or after processing. The purchaser remains authorised to collect the claim even after the assignment. Our authority to collect the claim ourselves remains unaffected. However, we shall not collect the claim as long as the customer meets his payment obligations from the proceeds received, is not in default of payment and in particular no application for the opening of insolvency proceedings has been filed or payments have been suspended. [Note: This clause shall not apply if no extended reservation of title is intended].
  4. The treatment, processing or transformation of the object of sale by the customer is always carried out in our name and on our behalf. In this case, the expectant right of the customer to the object of purchase shall continue in the transformed object. If the purchased item is processed with other items not belonging to us, we shall acquire co-ownership of the new item in the ratio of the objective value of our purchased item to the other processed items at the time of processing. The same applies in the event of mixing. Insofar as the mixing is carried out in such a way that the customer's item is to be regarded as the main item, it is deemed to be agreed that the customer transfers proportional co-ownership to us and keeps the sole ownership or co-ownership thus created for us. In order to secure our claims against the customer, the customer also assigns to us such claims which accrue to him against a third party through the connection of the reserved goods with a property; we hereby accept this assignment.
  5. We undertake to release the securities to which we are entitled at the request of the purchaser if their value exceeds the claims to be secured by more than 20%.

§ 10 Liability
  1. Pro-ASM is liable in the event of an intentional or negligent breach of duty by a legal representative or vicarious agent after a guarantee has been given for the quality of the product. 

§ 11 Warranty and notification of defects as well as recourse/manufacturer recourse 
  1. Warranty rights of the customer require that he has properly fulfilled his obligations to examine and complain in accordance with § 377 HGB. 
  2. Warranty claims shall become statute-barred 12 months after delivery of the goods delivered by us to our customer. The statutory period of limitation shall apply to claims for damages in cases of intent and gross negligence as well as in cases of injury to life, body and health which are based on an intentional or negligent breach of duty by the user. (Note: in the case of the sale of used goods, the warranty period can be completely excluded with the exception of the claims for damages mentioned in sentence 2). 
  3. Insofar as the law pursuant to § 438 para. 1 no. 2 BGB (buildings and items for buildings), § 445 b BGB (right of recourse) and § 634a para. 1 BGB (building defects) prescribes longer periods, these periods shall apply. Our consent must be obtained before any return of the goods.
  4. If, despite all the care taken, the delivered goods show a defect that already existed at the time of the transfer of risk, we will, subject to timely notification of defects, either repair the goods or deliver replacement goods at our discretion. We must always be given the opportunity for subsequent performance within a reasonable period. Recourse claims shall remain unaffected by the above provision without restriction.
  5. If the subsequent performance fails, the customer may - without prejudice to any claims for damages - withdraw from the contract or reduce the remuneration.
  6. There shall be no claims based on Defect in cases of insignificant deviations from the agreed quality, of only minor impairment of usefulness, of natural wear and tear or of damage arising after the passing of risk from faulty or negligent handling, excessive strain, unsuitable equipment, defective construction work, unsuitable foundation soil or from particular external influences not assumed under the contract. If improper repair work or modifications are carried out by the customer or third parties, no claims for defects shall exist for these and the resulting consequences. 
  7. Claims of the purchaser for expenses incurred for the purpose of subsequent performance, in particular transport, travel, labour and material costs, are excluded if the expenses increase because the goods delivered by us have subsequently been taken to a place other than the purchaser's branch office, unless the transfer corresponds to their intended use. 
  8. Recourse claims of the purchaser against us shall only exist insofar as the purchaser has not made any agreements with his customer that go beyond the legally binding claims for defects. Furthermore, paragraph 6 shall apply accordingly to the scope of the customer's right of recourse against the supplier.

§ 12 Miscellaneous
  1. This contract and the entire legal relations between the parties are subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. Place of performance and exclusive place of jurisdiction and for all disputes arising from this contract is our place of business, unless otherwise stated in the order confirmation (Note: The use of this clause is not permitted if at least one of the parties is a company not entered in the commercial register)
  3. All agreements made between the parties for the purpose of executing this contract are set out in writing in this contract.
  4. The customer shall inform Pro-ASM immediately in writing by e-mail to of any changes and additions that affect the performance of the services (e.g. relocation, change of e-mail address) and the contractual relationship (change of name).
  5. Should one of the present or future provisions of these general terms and conditions be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. In this case, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision which comes closest to the regulatory objectives pursued by the invalid or unenforceable provision. The same applies to the filling of any contractual gaps.

Although the prohibitions of clauses in the catalogue of catalogue facts of §§ 308, 309 BGB according to § 310 para. 1 BGB do not apply to general terms and conditions which are used towards entrepreneurs in the sense of § 14 BGB, it is not to be assumed automatically in the reverse conclusion that the use of clauses such as those mentioned in §§ 308, 309 BGB towards entrepreneurs is generally subject to the content control of §§ 305 ff. BGB. According to § 307 (1), (2) No. 1 BGB, which also applies to the use of general terms and conditions vis-à-vis entrepreneurs, an unreasonable disadvantage of the contracting party is to be assumed in case of doubt if the clause is not compatible with essential basic ideas of the legal regulation from which it deviates. According to case law, this leads to the fact that the catalogues of prohibited clauses in §§ 308, 309 BGB on the interpretation of § 307 BGB also acquire indirect significance in commercial transactions. 
The prohibitions of clauses in § 308 BGB are generally transferable to sales between entrepreneurs, because their scope for evaluation takes into account the special commercial features. On the other hand, such a blanket solution is not possible in the case of the prohibitions of § 309 BGB, but the violation of § 309 is also an indication of the ineffectiveness of the clause in the case of sales between entrepreneurs. In this case, it is recommended to have an individual case examination carried out by a legal expert before using the general terms and conditions.

Principle of transparency
This commandment means that, in case of doubt, a clause in general terms and conditions is unreasonably disadvantageous even if it is not clear and understandable. This commandment means that non-transparent clauses per se are to be regarded as invalid, without the addition of a substantive unreasonable disadvantage to the contractual partner. Furthermore, this also means that the requirement of transparency also applies to price provisions and performance-describing clauses, which are in principle excluded from content control.

Warranty periods
The warranty period for purchase and work contracts is 2 years.

Duty to notify defects

For non-obvious defects, the period for notification of defects may not be set shorter than one year in the GTC. The period shall commence at the beginning of the statutory limitation period.

Reimbursement of expenses in case of subsequent performance
According to § 439 para. 2 BGB (German Civil Code), the Seller shall bear the expenses necessary for the purpose of subsequent performance (e.g. transport, travel, labour and material costs). This obligation may not be excluded by AGB. 

Limitation to supplementary performance
In the case of a defective item, the purchaser may, at his discretion, demand as subsequent performance the elimination of the defect or the delivery of a defect-free item or, if the conditions are met, also demand compensation for damages. Only if the supplementary performance is not successful, not possible or not reasonable, the buyer can - in the second place - assert warranty rights: withdrawal or reduction.  Restrictions solely on the subsequent performance are ineffective if the other party to the contract is deprived of the right to reduce the purchase price in the event of failure of the subsequent performance. 

Limitations of liability
Any exclusion or limitation of liability for damages resulting from injury to life, body or health, which are based on an intentional or negligent breach of duty by the user or an intentional or negligent breach of duty by a legal representative or vicarious agent of the user, is invalid.

Amount of interest on arrears
From the beginning of the delay, the buyer shall owe the seller default interest in addition to the purchase price. If a consumer is involved in the purchase contract, either as buyer or seller, the interest rate is 5% above the base rate. In the case of purchase contracts between entrepreneurs, the interest rate is increased to 8% above the base rate by the reform of the law of obligations. The current base interest rates can be determined at

Status: 14 September 2021

Privacy policy

General note and mandatory information 

The person responsible for data processing on this website is:

Pro-ASM GmbH
Mainzer Landstraße 164
DE-60327 Frankfurt am Main 

The responsible body decides alone or jointly with others on the purposes and means of processing personal data (e.g. names, contact details, etc.)

Revocation of your consent to data processing
Only with your express consent are some data processing operations possible. A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.

Right to appeal to the competent supervisory authority
As a data subject, you have the right to complain to the competent supervisory authority in the event of a breach of data protection law. The competent supervisory authority with regard to data protection issues is the State Data Protection Commissioner of the federal state in which our company is located. The following link provides a list of the data protection officers and their contact details:

Right to data transferability
You have the right to have data, which we process automatically on the basis of your consent or in fulfilment of a contract, handed over to you or to third parties. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent that it is technically feasible.

Right to information, correction, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, the origin of the data, its recipients and the purpose of the data processing and, if applicable, a right to correct, block or delete this data. In this regard and also for further questions on the subject of personal data, you can contact us at any time using the contact options listed in the imprint.

SSL or TLS encryption
For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the "https://" address line of your browser and the lock symbol in the browser line.

Data transmission upon conclusion of contract for the purchase and dispatch of goods
Personal data will only be transferred to third parties if necessary in the context of the contract. Third parties can be, for example, payment service providers or logistics companies. A further transmission of the data does not take place or only if you have expressly agreed to it.
The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

Data transmitted via the contact form will be stored including your contact data in order to be able to process your enquiry or to be available for follow-up questions. These data will not be passed on without your consent.
The data entered in the contact form will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing operations carried out up to revocation remains unaffected by revocation.
Data transmitted via the contact form will remain with us until you request us to delete it, revoke your consent to its storage or until there is no longer any need for data storage. Mandatory legal provisions - in particular retention periods - remain unaffected.

Our website uses cookies. These are small text files that your web browser stores on your end device. Cookies help us to make our website more user-friendly, effective and safer. 
Some cookies are "session cookies." Such cookies are deleted automatically after the end of your browser session. On the other hand, other cookies remain on your terminal device until you delete them yourself. Such cookies help us to recognize you when you return to our website.
With a modern web browser you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are deleted automatically when you close the program. Disabling cookies may result in limited functionality of our website.
The setting of cookies, which are necessary for electronic communication processes or the provision of certain functions desired by you (e.g. shopping basket), is based on Art. 6 Para. 1 letter f DSGVO. As operators of this website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these will be treated separately in this data protection declaration.

Picture material
The image material used on our pages shows product images that are not from our own production. We hereby declare that we are the owner of the image rights of the images shown.

Google Analytics

Our website uses functions of the web analysis service Google Analytics. The provider of the web analysis service is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses "cookies." These are small text files that your web browser stores on your end device and enable an analysis of website use. Information generated by cookies about your use of our website is transmitted to a Google server and stored there. Server location is usually the USA.
The setting of Google Analytics cookies is based on Art. 6 Para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in analysing user behaviour in order to optimise our website and, where applicable, advertising.
IP anonymisation: We use Google Analytics in conjunction with the IP anonymisation function. It ensures that Google shortens your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before sending it to the USA. There may be exceptional cases in which Google transfers the full IP address to a server in the USA and shortens it there. On our behalf, Google will use this information to evaluate your use of the website, to create reports on website activities and to provide us with further services associated with the use of the website and the Internet. The IP address transmitted by Google Analytics is not merged with other Google data.
Browser Plugin: The setting of cookies by your web browser can be prevented. However, some functions of our website could be restricted by this. You can also prevent the collection of data regarding your website usage, including your IP address and subsequent processing by Google. This is possible by downloading and installing the browser plugin accessible via the following link:
Objection to data collection: You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set to prevent the collection of your information on future visits to our site: Disable Google Analytics.
For details on how Google Analytics treats user information, please refer to the Google Privacy Policy:
Order processing: In order to fully comply with the legal data protection requirements, we have concluded a contract with Google for order processing.
Demographic features in Google Analytics: Our website uses the "demographic features" function of Google Analytics. It can be used to generate reports that contain information on the age, gender and interests of visitors to the site. This data comes from interest-based advertising by Google and from visitor data from third parties. It is not possible to assign the data to a specific person. You can disable this feature at any time. You can do this through the ad settings in your Google Account or by generally prohibiting the collection of your data by Google Analytics, as explained in the "Opting out of data collection" section.

Our website allows payment via PayPal. Provider of the payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
If you pay with PayPal, the payment data you entered will be transmitted to PayPal.
The transmission of your data to PayPal is based on art. 6 para. 1 lit. a DSGVO (consent) and art. 6 para. 1 lit. b DSGVO (processing for the performance of a contract). A revocation of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of revocation.

Instant bank transfer
Our website allows payment via "instant bank transfer." Provider of the payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany.
With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations.
When paying by "Sofortüberweisung", your PIN and TAN are transmitted to Sofort GmbH. The payment provider logs into your online banking account, automatically checks your account balance and makes the transfer. An immediate transaction confirmation follows. Your turnover, the credit limit of your overdraft facility and the existence of other accounts and their balances are also automatically checked after logging in.
In addition to PIN and TAN, the transfer to Sofort GmbH also includes payment data as well as data about your person. The personal data includes first and last name, address, telephone number(s), e-mail address, IP address and, if applicable, other data necessary for payment processing. There is a need for this data transmission to determine your identity beyond doubt and to prevent fraud attempts.
The transmission of your data to Sofort GmbH is based on art. 6 para. 1 lit. a DSGVO (consent) and art. 6 para. 1 lit. b DSGVO (processing for the fulfillment of a contract). A revocation of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of revocation.
Details of payment by instant bank transfer can be found at: and

Google AdSense
Our website uses Google AdSense. Provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google AdSense serves the integration of advertisements and sets cookies. Cookies are small text files that your web browser stores on your end device to analyze the use of the website. Google AdSense also uses web beacons. Web beacons are invisible graphics that enable an analysis of the visitor traffic on our website.
Information generated by cookies and web beacons is transferred to Google servers and stored there. Server location is the USA. Google may pass on this information to contractual partners. However, Google will not merge your IP address with other data stored by you.
The storage of AdSense cookies is based on Art. 6 para. 1 lit. f DSGVO. We as website operators have a legitimate interest in the analysis of user behaviour in order to optimise our website and our advertising.
With a modern web browser you can monitor, restrict and prevent the setting of cookies. Deactivating cookies can result in limited functionality of our website. By using our website, you agree to the processing of the data collected about you by Google in the manner described above as well as the aforementioned purpose.

Google AdWords and Google Conversion Tracking
Our website uses Google AdWords. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.
AdWords is an online advertising program. As part of the online advertising program we work with conversion tracking. After a click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that your web browser stores on your device. Google AdWords cookies expire after 30 days and are not used to personally identify users. The cookie enables Google and us to recognize that you have clicked on an ad and been directed to our site.
Each Google AdWords customer receives a different cookie. The cookies cannot be tracked through websites of AdWords customers. Conversion cookies are used to generate conversion statistics for AdWords customers who use conversion tracking. AdWords customers learn how many users clicked on their ad and were redirected to pages with conversion tracking tags. However, AdWords customers do not receive any information that allows for personal identification of users. If you do not want to participate in tracking, you can opt out of using the service. In this case, the conversion cookie must be deactivated in the user settings of the browser. In this way, no inclusion in the conversion tracking statistics takes place.
The storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. As website operators, we have a legitimate interest in analysing user behaviour in order to optimise our website and our advertising.
Details on Google AdWords and Google Conversion Tracking can be found in the Google data protection regulations:
With a modern web browser you can monitor, restrict or prevent the setting of cookies. Disabling cookies may result in limited functionality of our website.

Google Web Fonts
Our website uses Web Fonts from Google. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
By using these web fonts it is possible to present you with the presentation of our website that we desire, regardless of which fonts are locally available to you. This is done by retrieving the Google Web Fonts from a Google server in the USA and the associated transfer of your data to Google. This is your IP address and which page you have visited on our website. The use of Google Web Fonts is based on Art. 6 para. 1 lit. f DSGVO. As the operator of this website, we have a legitimate interest in the optimal presentation and transmission of our web presence.
The company Google is certified for the us-European data protection convention "Privacy Shield". This data protection agreement is intended to ensure compliance with the level of data protection applicable in the EU.
Details about Google Web Fonts can be found at: and further information can be found in Google's privacy policy:


The General Terms and Conditions (AGB) also apply to the data protection declaration.